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Indication – HES enhanced the Service Abilities objective so you’re able to 88%

Indication – HES enhanced the Service Abilities objective so you’re able to 88%

A sole behavior is to render their representatives a beneficial laminated try of each questionnaire

66 HES: Solution From Attention of the Customer System Score = Concern #eleven Greatest 2 Stops is actually known as “Ideal Stop” Agent Score = Matter #10 Facilitator: Reference HES Services Research Handout. Say that new listing and loan places Manitou Springs you will family get surveys towards the Domestic Skills Specialist program try a little more. Teach the fresh agencies to make use of the latest laminated take to when very first fulfilling into customers and you may evaluating the PEQ procedure. Highlight: 8-part level rating program PEQs is actually ed in order to users Get regarding eight or 8 would be the trick provider dimensions = “Most useful Cut off” Good services is another metric that has all of the comparison having a great get of 5, 6, eight, otherwise 8 Excite opinion all the issues of your HES PEQ on this time. Q: Can brand new Agent otherwise Relocation Institution get in touch with the client once closing, in case the customers considering less than beneficial statements otherwise get to your the service investigations? Sigue leyendo